Sales Executive

Job Role :

– Managing large amounts of inbound and outbound calls (mostly outbound) in a timely manner

– Following call centre – scripts- when handling different topics

– Identify customers- needs, clarify information, research every issue and provide solutions

– Seize opportunities to build comfort with customers and hand-hold them in navigating through the course of their treatment, closing the sale of treatment

– Build sustainable relationships and engage customers by taking the extra mile

– Keep records of all conversations in our call centre database in a comprehensible way

– Entering patient information into a CRM tool

– Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty

– Frequently attend training seminars to improve knowledge and performance level

– Meet personal/team qualitative and quantitative targets

Requirements

– Previous experience in a customer sales role selling high-value or involved products (health, education, travel, insurance, etc.)

– Track record of over-achieving targets

– Strong phone and verbal communication skills along with active listening and interpersonal skills

– Familiarity with CRM systems, telephony systems and practices and data entry skills

– 6 Days working

– Ability to multitask, set priorities, manage time effectively and manage multiple expectations in a fast-paced environment

– Ability to empathise with customers and build a relationship

– Good sales skills and ability to work in high pressure environment

– Undergraduate degree

Fluency in English + Hindi is mandatory